Terms & Conditions
Last updated: 03-Apr-2026
These Terms & Conditions govern your use of Trava Plumb services.
1. Services
Trava Plumb provides plumbing and heating services across London, including:
- Emergency repairs
- Boiler installation
- Leak repair
- Drain unblocking
- Bathroom installation
- Heating services
2. Availability
- We offer 24/7 emergency services
- Emergency response target: within 60 minutes (subject to availability and location)
3. Pricing & Payment
- We provide transparent pricing with no hidden fees
- Quotes are given before work begins
- Payment is due upon completion unless agreed otherwise
- Additional work may incur extra charges (with customer approval)
4. No Call-Out Fee
We do not charge a call-out fee. However, charges apply for work carried out.
5. Cancellations
- Customers must notify us as soon as possible if cancelling
- Late cancellations may incur a fee
6. Customer Responsibilities
You agree to:
- Provide accurate information
- Ensure safe access to the property
- Inform us of any known issues or hazards
7. Guarantees
- We provide a written guarantee on completed work
- Guarantee does not cover misuse, negligence, or third-party interference
8. Liability
- We are fully insured and Gas Safe registered
- We are not liable for:
- Pre-existing issues
- Indirect or consequential damages
- Delays beyond our control
9. Emergency Work
In urgent situations, we may proceed with necessary work to prevent further damage, even if full diagnostics are not possible immediately.
10. Website Use
- Content on this website is for general information only
- We reserve the right to update or modify content without notice
11. Intellectual Property
All website content (text, images, branding) belongs to Trava Plumb and cannot be reused without permission.
12. Governing Law
These Terms are governed by the laws of England and Wales.